Sebagai penyedia rangkaian mudah alih, amat penting untuk pengendali memberikan perkhidmatan yang lancar tanpa sebarang gangguan kepada pengguna. Namun sekiranya berlaku masalah, permohonan maaf wajar dibuat dan itulah yang dilakukan oleh Tune Talk.

Dear Tune Talkers, we're currently experiencing call and intermittent data connection issue. Our technical team are checking and working hard to fix on the issue as soon as possible. We apologize for the inconvenience caused ?

— Tune Talk (@TuneTalk) November 20, 2019

Dalam memahami aduan yang diterima daripada pengguna, Tune Talk hari ini mengumumkan tawaran 2GB data internet percuma akan diberikan kuota data seterusnya sebagai tanda permohonan maaf daripada mereka.

We're deeply SORRY for the recent service disruption ? We understand it's difficult to forgive and forget, but we hope you'll give us a chance to make it right... so here's FREE 2GB upon your next renewal. ?❤ pic.twitter.com/apWCEQebJj

— Tune Talk (@TuneTalk) November 23, 2019

Sesuatu yang tak disangka
Seringkali mendatangi kita
Itukah suratan dalam kehidupan
Atau hanya satu kebetulan

Kami minta maaf ye! Have a good weekend awak... https://t.co/xbxrFfJfG9

— Tune Talk (@TuneTalk) November 23, 2019